Chocolate Tales Academy Policy
At Chocolate Tales we believe that everyone should be able to safely enjoy high quality chocolate!
Therefore we take the following steps to reduce the risk that allergens do not contaminate the chocolate products we use.
We never use peanuts, tree nuts, or any products derived from nuts in our classes.
The chocolate is stored and transported hermetically.
Despite our best efforts, there always remains a small risk that during storage the chocolate could be exposed to products that contain nuts
in the manufacturer's warehouse or in the environment where we offer our services. However, because even the smallest risk is not worth taking,
we manage the residual risk by:
1. Request if any person has any serious food allergy inform us.
2. Training our staff to recognize the signs of anaphylactic shock.
3. We require every person with a serious food allergy attend our classes equipped with an epinephrine injector.
We can offer sugar free chocolate for diabetics, Gluten and egg sensitive classes.
If you, have any other allergies let us know and we'll do our best to accommodate.
If you need to cancel your appointment please call us at 1800.905.2858 at least 48 hours in advance. Since we turn away other customers to hold your reservation any cancellations with less than 48 hours notice (or no-shows) will result in full charges on your credit card (or the equivalent deduction from gift certificates). Groups of 3 or more people require 72 hours cancellation notice.
Cancellation by Chocolate Tales; In the event that we do not have a minimum of 8 participants per class we reserve the right to cancel the class and will provide an extension of up to three months for any voucher or ticket purchase.
Expired Vouchers – Open Workshops
To activate an Open – Workshop expired vouchers a $19 charge will apply for each voucher or ticket purchase.
*Please note that to attend a class you are required to present voucher/s with a valid expiry date unless an extension was authorized by Chocolate Tales Inc.
**The voucher/s must be valid on the day of the class - booking future dates with an expired voucher is subject to a $19 rescheduling fee.
We realize that sometimes a sudden illness (you or a loved one) can prevent you from giving 48 hours cancellation notice (72 hours for groups). In this instance your credit card will be charged only 50% of your total ticket price (or equivalent deduction from a gift certificate). If you have a Groupon, Living Social etc.. for an Open Workshop – a $19 charge will apply to reschedule your appointment to another day.
We reserve the right to change our Policy at any time however any changes will be updated on our website.
If you have any questions or concerns about our Policy, please contact us by e-mail at info@ChocolateTales.ca.
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